ATMPartMart.com makes every effort to deliver goods within our published timescales, however delays are occasionally inevitable, and we will not be liable for any loss or damage you may suffer as a result of late delivery or cancellation of your order.
Parts orders are shipped via FedEx from our Thousand Oaks facility. Orders submitted up until 3:00 p.m. PST are typically processed that business day, but are not guaranteed. Orders submitted after that time will be processed the next business day.
There is a variety of priority shipping options available as well, including overnight priority delivery. If you require your order to be shipped overnight, you must submit your order prior to 3:00 p.m. CST. In addition to the priority shipping rates an expedite fee will be charged. This will guarantee your order is processed as a priority over standard orders. If you are accustomed to receiving standard orders overnight due to your proximity to ATMPartMart.com's parts facility, there is no guarantee your order will be processed on the same day due to the volume of priority orders that may be submitted. When in doubt, select a priority shipping option.
Requests for shipping via other carriers can be accommodated, but may not have the same priority options, and may incur additional handling fees.
Partial Orders In some instances, your order may contain a backordered item. In this instance we split your order into multiple shipments and you will be notified of the items that are shipping, along with an ETA of the back ordered item(s).
Warranty Replacement & Return Parts
ATMPartMart.com covers the shipping costs for sending a warranty replacement part out into the field. As an added bonus, all domestic and Canadian warranty-return items include pre-paid shipping labels. ATMPartMart.com covers this cost back to our facility as well. When we send a replacement warranty part out to you, a pre-paid shipping label is included in the box. The shipping costs are covered for standard shipping only. If you require overnight delivery of a warranty part, priority shipping charges will apply. Customer understands that if no issues are found with the warranty item in question, customer is responsible and will be charged the cost of shipping to and from ATMPartMart.com.
International Parts Orders
International parts orders require additional handling, and typically involves a customs broker to ensure passage into your respective countries. Please contact your ATMPartMart.com Customer Service Representative at (866) 417-2286 toll free in North America for a full description of our policy for shipping into your Country.
Parts Return Policy
When it comes to troubleshooting and diagnosing service issues, we understand that you may need to order multiple parts as part of the repair process. In some instances, there may be parts that are not used. With that in mind, ATMPartMart.com offers a limited return program for unused parts. Limitations on what parts we accept back are based on the condition of the returned part, the age of the part and the reason for the return. A restocking fee is charged to cover the handling, testing and verification of all parts that are returned. All returns are subject to management approval and must be returned within 30 days of purchase.
All return parts must have an RMA before they can be accepted. To obtain an RMA, please click on "Returns (RMA)" in the Information side box and submit your RMA request
All returned parts are subject to inspection and will be charged a restocking fee. ATMPartMart.com will inspect the returned parts and can refuse to accept them if there is inadequate packaging, if a part has been used, altered or modified, or if it has been subject to abnormal environmental conditions. In the event a part is not accepted, you will be notified with a reason as to why it is being rejected. You can choose to have the part returned to you. 15% re-stocking fee is charged for parts that have not been opened. 20% re-stocking fee is charged for any item(s) that have been opened. ATMPartMart.com determines which fee will apply. All returns are subject to management approval.
For more information, contact your ATMPartMart.com Customer Service Representative at (866) 417-2286 toll free in North America.